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FUNCTION AREA: Front Office
GENERAL DESCRIPTION:
We are now looking for an outgoing and friendly personality to join our Front
Office team as a Porter.
Previous customer service experience is not essential - full training will be
given on all technical skills required for the position.
All successful candidates need a positive attitude and excellent people skills.
The delivery of excellent customer service is key.
REPORTING RELATIONSHIP:
Front Office Manager and Duty Manager of the property
CORE COMPETENCES AND SKILLS:
Ideally, you will have:
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Open-minded towards different shifts |
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Early mornings, evenings as well as weekends |
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Good organisational skills |
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Maintain a positive attitude and ability to motivate co-workers as a team-player
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Previous experience from reception and Fidelio knowledge is a plus |
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Good computer skills |
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Flexible and proactive |
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Highly motivated, enthustiastic and eager to learn |
JOB OBJECTIVES:
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Create guest satisfaction through a pleasing personality, effective communication
skills and should be first to greet the guest as per time of the day |
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Maintain good knowledge of the city routes locations and hotel facilities |
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Do utmost to learn names of guests, especially repeat and long staying guests
remaining alert to situations to offer assistance |
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Assist in valet parking |
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Maintain detailed knowledge of facilities and services of the hotel and use this
knowledge to promote the hotel to guests |
If you share our passion for the art of hospitality and our authentic pioneers’
spirit of adventure, write to merle@dominahotels.ee and we’ll carefully evaluate your application.
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